OPSWAT MetaDefender New User Issues

Incident Report for OPSWAT Services

Resolved

We have rolled back an update and the issue with the service is resolved. However, we are actively working on remediating the issues experienced by a small subset of new users created on 8/5/2021 up until 10:30 PM UTC who still might not be able to access our system with their API keys for MetaDefender Cloud.

Posted Aug 05, 2021 - 20:30 UTC

Investigating

We are investigating an issue with new users unable to use API keys for MetaDefender Cloud.

Posted Aug 05, 2021 - 04:30 UTC

This incident affected: MetaDefender Cloud - US and Asia (metadefender.opswat.com (Front End)).