The update to EU systems is complete. All systems are completely functional. If you continue to have issues, please contact our support team. All systems are functional now.
Posted Jun 27, 2015 - 21:31 UTC
Update
The update to EU systems is on track to be synchronized with US in under 3 hours. Next update in 3 hours. US is fully functional with the latest updates.
Posted Jun 27, 2015 - 17:43 UTC
Update
The builds have been uploaded to the US CDN and now being propagated to EU. US is now fully operational. Update within 2 hours
Posted Jun 27, 2015 - 17:07 UTC
Update
The builds tested successfully. The newest release is now being uploaded to US content delivery network and being copied to EU. Update within 3 hours.
Posted Jun 27, 2015 - 16:10 UTC
Update
The build completed, but there were errors with getting the latest definitions files on some of the engine updates. We are running tests on the definitions to verify condition. Update within 3 hours.
Posted Jun 27, 2015 - 14:19 UTC
Update
The latest build is about 80% complete with no errors yet. We will update you in 3 hours.
Posted Jun 27, 2015 - 12:06 UTC
Update
The update @ 10pm PST did not publish. We are investigating the cause of the build failing to publish to the host system. Links to the last working update are still on our portal. Next update in 6 hours.
Posted Jun 27, 2015 - 08:20 UTC
Update
The latest build is about 40% through the completion process. Once complete we will update both US and Europe systems. We will update you in 4 hours.
Posted Jun 27, 2015 - 01:22 UTC
Update
The build failed on unnecessary legacy code during the creation of the final build and XML sheet. We have removed the legacy code and have kicked off the build again. Once complete we will update both US and Europe systems. The older downloads are available while we update to the latest definitions. Update again in 3 hours.
Posted Jun 26, 2015 - 22:59 UTC
Monitoring
We continue to monitor the build. It is on the final stretch to completion with a few final packages to finish. Once complete we will update both US and Europe systems.
Posted Jun 26, 2015 - 20:51 UTC
Update
We have determined the cause of the issue. The cleanup phase after the last build process did not complete and ran out of space during the next build process. We manually cleaned up the old build and started generating the new packages. We anticipate the build to take 3 hours to complete. We will then update both US and Europe systems. In addition we are implementing monitoring solutions to catch issues like this in the future. The next update will be in 3 hours.
Posted Jun 26, 2015 - 17:53 UTC
Update
Offline updates have been restored from the last working update. We are creating new packages now to update to the latest definitions. We will update this incident within the hour.
Posted Jun 26, 2015 - 16:48 UTC
Identified
Technical teams have identified the issue with the system and working to restore offline updates. We will update this incident within the hour.