MEM Backend Issue

Incident Report for OPSWAT Services

Resolved

Metadefender Endpoint back end systems ran into an issue at 6:23am PST. Technical teams performed a restart of back end systems and revived the system by 6:33am PST. It was determined an old test configuration was used which limited the memory. The team replaced the memory setting in production to allow the use of more memory. Technical teams will continue to monitor the systems.

Posted Jun 24, 2016 - 19:25 UTC

This incident affected: MetaDefender IT-OT Access (MetaDefender IT-OT Access - US (gears.opswat.com)).