OPSWAT Technical teams have repaired the issue. The culprit was connectivity between our licensing server and our SSO database. We will be working toward making the systems more resilient in the future. If you continue to have connectivity issues, please do not hesitate to contact our Support Team.
Posted Sep 18, 2015 - 21:04 UTC
Identified
OPSWAT Technical Teams have identified the cause of the issue and created a bypass to the component causing the failure. We are investigating the true issue, but for now all cloud properties are accessible. Update to follow later today. if you are still having issues logging in, please contact support.
Posted Sep 18, 2015 - 18:55 UTC
Investigating
OPSWAT technical teams have detected an issue with logging into our cloud properties. We are investigating the issue now. We will update everyone within the hour.
Posted Sep 18, 2015 - 18:23 UTC
This incident affected: MetaDefender IT-OT Access (MetaDefender IT-OT Access - US (gears.opswat.com)).