MetaDefender Cloud Multiscanning Performance Degradation
Incident Report for OPSWAT Services
Resolved
The performance issues with MetaDefender Cloud have been resolved. The API is currently running on the older version than the one that was deployed earlier this morning. This should not cause any issues with how the API functions.
Posted Sep 15, 2021 - 18:45 UTC
Monitoring
We have rolled back the update and are monitoring performance of multiscanning.
Posted Sep 15, 2021 - 18:14 UTC
Identified
We have identified an issue with an API upgrade that was deployed this morning and are looking into solutions.
Posted Sep 15, 2021 - 15:48 UTC
Investigating
We have received an alert indicating that MetaDefender Cloud Multiscanning is experiencing issues. Our team is investigating and will present updates on the progress.
Posted Sep 15, 2021 - 14:05 UTC
This incident affected: MetaDefender Cloud - US and Asia (API - Multiscanning) and MetaDefender Cloud - Europe (API - Multiscanning).
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