We have monitored services for stability and we have collected enough information that services are up and running fully. All services have been restored successfully and everything is working properly. We highly apologize for any inconvenience experienced and thank you for your patience again.
Posted Jan 01, 2023 - 19:00 UTC
Monitoring
We have implemented a fix for both regions MetaDefender Cloud - US and EU and services have been restored. We will continue to monitor our services to ensure stability and we thank you for your patience.
Posted Jan 01, 2023 - 18:33 UTC
Identified
We have identified an issue with both MetaDefender Multiscanning EU / US and we have applied a fix for both regions, we continue to monitor the services and work toward fully stabilizing system components. We appreciate your patience.
Posted Jan 01, 2023 - 18:09 UTC
Update
We are continuing to investigate this issue.
Posted Jan 01, 2023 - 17:21 UTC
Investigating
We have received reports indicating that MetaDefender Cloud - Multiscanning EU is experiencing issues. Our team is investigating and will provide an update as soon as possible.
Posted Jan 01, 2023 - 17:17 UTC
This incident affected: MetaDefender Cloud - US and Asia (API - Multiscanning) and MetaDefender Cloud - Europe (API - Multiscanning).