All systems fully operational, with processing queues in good stance.
Posted Dec 16, 2021 - 12:21 UTC
Update
At this time, our services are operating normally, with the exception of free scanning. We are working on processing the free scanning backlog at this moment, with an ETA of two to three hours until queues are processed.
Posted Dec 16, 2021 - 11:51 UTC
Monitoring
The issue is now fixed. We are currently clearing the backlog. Normal service should resume in 30 minutes.
Posted Dec 16, 2021 - 05:09 UTC
Update
We have been working diligently on MetaDefender Cloud to resolve an issue within some of our systems, we have identified and worked to implement some fixes, but those have not fixed the issue yet, we are still working to have the service fully operation. We appreciate your patience and understanding.
Posted Dec 16, 2021 - 03:29 UTC
Update
We have identified and implemented a fix for the issue, and we are continuing to work on the issue with MetaDefender Cloud to become fully operational and will provide more updates shortly.
Posted Dec 16, 2021 - 01:50 UTC
Identified
We have identified the issue with MetaDefender Cloud and we are still working to get services up and running. Thank you for your patience and understanding.
Posted Dec 15, 2021 - 23:50 UTC
Investigating
We are experiencing an issue with MetaDefender services, we are investigating the issue and working to restore services.
Posted Dec 15, 2021 - 22:36 UTC
This incident affected: MetaDefender Cloud - US and Asia (metadefender.opswat.com (Front End), API - Multiscanning, API - Threat Intelligence Feed, API - Deep CDR, API - Vulnerability Scanning, API - IP-Domain Reputation, API - File Reputation, API - Dynamic Analysis).