Portal and Gears Login Issue
Incident Report for OPSWAT Services
Resolved
Technical teams have updated the code and published it to our public facing websites. The code bypasses an update procedure that is not used often. Technical teams will research the exact cause. For now users are now able to log into Portal and Gears.
Posted Jan 07, 2016 - 04:56 UTC
Identified
OPSWAT technical teams have found the issue with our login service. The issue is due to a service failing to respond in a timely manner. We are working on a workaround to bring the service back up. Update to follow in one hour.
Posted Jan 07, 2016 - 04:18 UTC
Investigating
OPSWAT's Technical teams have identified an issue with portal.opswat.com as well as Gears back-end authentication. Some users may experience timeouts. We expect to have resolution within the hour.
Posted Jan 07, 2016 - 03:03 UTC
This incident affected: MetaDefender IT-OT Access (MetaDefender IT-OT Access - US (gears.opswat.com)).