Portal, Gears, and Metascan-Online Latency Issue

Incident Report for OPSWAT Services

Resolved

Technical teams have observed the network and the extreme latency has not returned. Calling this incident a non-issue.

Posted Jan 27, 2016 - 00:45 UTC

Update

The team is still investigating the cause, but all systems appear to be functioning.

Posted Jan 26, 2016 - 22:39 UTC

Investigating

Our monitoring systems have detected large amounts of latency between systems. The issue began around 1pm PST, but appears to be back to normal. Technical teams are investigating the cause. At this moment all systems appear to be working.

Posted Jan 26, 2016 - 21:11 UTC

This incident affected: MetaDefender IT-OT Access (MetaDefender IT-OT Access - US (gears.opswat.com)).