Unable to scan from Metascan Online

Incident Report for OPSWAT Services

Resolved

Technical teams continue to research the cause of the issue. Back end systems have been stable for over 2 hours. If you continue to have issues, please contact support.

Posted Oct 07, 2015 - 06:03 UTC

Monitoring

We have successfully recovered the back end database. All functions should be performing normally. Technical teams will continue to investigate the cause of the failure. If you continue to have issues please contact our support.

Posted Oct 07, 2015 - 02:51 UTC

Identified

We have identified an issue with the backend database. We are beginning to recover the system now. Update to follow in under 1 hour.

Posted Oct 07, 2015 - 02:46 UTC

Investigating

Technical teams have detected an issue with Metascan Online. Issue began @ 7pm PST. Teams have been dispatched and investigating the issue. Update to follow in under 1 hour.

Posted Oct 07, 2015 - 02:27 UTC