In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 30, 2026 - 01:00 UTC
Scheduled - My OPSWAT Portal is scheduled maintenance on Aug 30, 2026, from 01:00 AM - 10:00 AM UTC. The OPSWAT Support Portal may experience intermittent availability during this period. If you are unable to access or create support cases, please email help-support@opswat.com. Response times may be longer than usual. We apologize for any inconvenience and appreciate your understanding.
Aug 30, 202601:00-10:00 UTC
Welcome to OPSWAT's home for real-time information and updates on our applications. Here you'll find live and historical data on system performance and metrics. If there are any service interruptions, a note will be posted here.
If you need to see performance improvement in your area, or to get additional support, use your My OPSWAT account to log in and create a case (ticket). Find out more about our support services at https://www.opswat.com/support.
Completed -
The scheduled maintenance has been completed.
Aug 26, 05:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 02:00 UTC
Scheduled -
This is a notice to inform customers that My OPSWAT Central management is scheduling a release on August 26, 2026, at 2:00 AM-5:00 AM UTC.
There should be no degradation of services during this upgrade. Our customer success team will be available to assist you if you encounter unexpected behavior.
No action is required during or after this maintenance.
Additional information: - Added Support to Show or Hide "Driver/Firmware Updates" Page for End Users - Centralized Synchronization of Password Storage for MetaDefender Core
Aug 25, 03:28 UTC
Completed -
The scheduled maintenance has been completed.
Aug 24, 06:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 03:00 UTC
Scheduled -
My OPSWAT Portal is scheduled to release a new version on Aug 24, 2026, from 3:00 AM - 6:00 AM UTC. There should be no degradation of services during this upgrade. Our customer success team will be available to assist you if you need any help.
Aug 21, 06:56 UTC
Resolved -
Archive file processing will currently be limited to a maximum of 1,000 files per archive.
This temporary limitation has been implemented to help maintain service stability and consistent processing performance. Archives containing more than 1,000 files will not be fully processed.
Our team is actively working to restore normal archive processing capacity. We appreciate your patience and understanding and will provide an update when the limitation has been removed.
Aug 24, 01:00 UTC
Completed -
The scheduled maintenance has been completed.
Aug 18, 09:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 07:00 UTC
Scheduled -
This is a notice to inform customers that the MetaDefender Cloud product team is scheduling an emergency maintenance window on our US region on August 18th, 2026 between 07:00 - 09:00 AM UTC.
There should be no degradation of services during this maintenance window. Our customer success team will be available to assist you if you encounter unexpected behavior.
No action is required during or after this maintenance.
Aug 18, 03:33 UTC
Resolved -
We have resolved the underlying infrastructure issues that were causing delays and failures in cloud email scanning. Email scanning services have been fully restored and are operating normally. We apologize for any inconvenience caused by this outage.
Aug 17, 18:55 UTC
Investigating -
We have received reports indicating that MetaDefender Cloud Email Security- US is experiencing issues. Our team is investigating and will provide an update as soon as possible.
Aug 17, 14:15 UTC
Resolved -
We have resolved the underlying issues that were causing extended scan times and scan failures due to infrastructure limitations. Service has been fully restored, and we apologize for any inconvenience caused by this outage.
Aug 17, 18:53 UTC
Identified -
We have identified and have rolled out a fix. We are waiting on the service to recover.
Aug 17, 15:56 UTC
Investigating -
We have received reports indicating that MetaDefender Cloud - US is experiencing issues. Our team is investigating and will provide an update as soon as possible.
Aug 17, 14:21 UTC