The service went operational again due to new instances. The issue with multi-scanning has been resolved.
Posted Aug 03, 2021 - 16:06 UTC
Monitoring
The issue has been resolved by disabling the mentioned engine. Ometascan service was restarted on all the affected scan servers. We are currently monitoring to make sure the service continues to run smoothly.
Posted Aug 03, 2021 - 15:03 UTC
Identified
We've identified an issue with the Jiangmin Engine causing degraded performance. The service is up and running, meanwhile we are working on a resolution. Thank you for your patience.
Posted Aug 03, 2021 - 14:36 UTC
Investigating
We have received an alert indicating that MetaDefender Cloud Multi-scanning is experiencing issues. Our team is investigating and will present updates on the progress.
Posted Aug 03, 2021 - 13:55 UTC
This incident affected: MetaDefender Cloud - US, Pacific Area, Asia (API - Multiscanning).