Updater infrastructure has stabilized and is working as intended.
Posted Jan 10, 2023 - 18:17 UTC
Update
We have implemented a fix and are monitoring to verify updater infrastructure service reliability.
Posted Jan 10, 2023 - 17:20 UTC
Monitoring
We have increased the number of available worker resources and expect steady improvement over the next few hours. We are still monitoring. Based on the logs the error rate has dropped.
Posted Jan 10, 2023 - 15:49 UTC
Investigating
We are still seeing increased resource consumption. We are investigating the root cause in more detail.
Posted Jan 10, 2023 - 13:21 UTC
Monitoring
We have identified some possible reasons why the intermittence happens and have implemented some corrective actions. We have noticed some improvement in the response time errors
Posted Jan 10, 2023 - 12:45 UTC
Investigating
We have observed that the updater infrastructure is returning sporadic 500 errors. We are currently investigating the issue.
Posted Jan 10, 2023 - 10:19 UTC
This incident affected: MetaDefender Engine Updates (Updater Infrastructure).