Multiscanning Service degraded performance
Incident Report for OPSWAT Services
Resolved
This incident has been resolved.
Posted Dec 18, 2020 - 01:02 PST
Monitoring
Our DNS provider service outage has been fixed and our Multiscaning service is recovering performance. We will continue to actively monitor the status.
Posted Dec 17, 2020 - 23:18 PST
Identified
The issue has been identified and a fix is being implemented.
Posted Dec 17, 2020 - 22:26 PST
Investigating
We are currently experiencing degraded performance on Multiscanning service. The issue is caused by an on-going incident at our DNS provider. You should expect delays in your scan requests.
Posted Dec 17, 2020 - 16:21 PST
This incident affected: MetaDefender Cloud Services - EU (API - Multiscanning) and MetaDefender Cloud Services - US, Pacific Area, Asia (API - Multiscanning).