Multiscanning Service degraded performance

Incident Report for OPSWAT Services

Resolved

This incident has been resolved.

Posted Dec 18, 2020 - 09:02 UTC

Monitoring

Our DNS provider service outage has been fixed and our Multiscaning service is recovering performance. We will continue to actively monitor the status.

Posted Dec 18, 2020 - 07:18 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Dec 18, 2020 - 06:26 UTC

Investigating

We are currently experiencing degraded performance on Multiscanning service. The issue is caused by an on-going incident at our DNS provider. You should expect delays in your scan requests.

Posted Dec 18, 2020 - 00:21 UTC

This incident affected: MetaDefender Cloud - US and Asia (API - Multiscanning) and MetaDefender Cloud - Europe (API - Multiscanning).