Multiscanning Service degraded performance
Incident Report for OPSWAT Services
Resolved
This incident has been resolved.
Posted Dec 18, 2020 - 09:02 UTC
Monitoring
Our DNS provider service outage has been fixed and our Multiscaning service is recovering performance. We will continue to actively monitor the status.
Posted Dec 18, 2020 - 07:18 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Dec 18, 2020 - 06:26 UTC
Investigating
We are currently experiencing degraded performance on Multiscanning service. The issue is caused by an on-going incident at our DNS provider. You should expect delays in your scan requests.
Posted Dec 18, 2020 - 00:21 UTC
This incident affected: MetaDefender Cloud - US and Asia (API - Multiscanning) and MetaDefender Cloud - Europe (API - Multiscanning).
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