Multiscanning is back up and operational. The scan queue has been cleared as well. We will continue to monitor.
Posted Sep 19, 2022 - 18:10 UTC
Monitoring
We have implemented a temporary fix that will provide results for all new scans submitted. We will keep monitoring the incident with our DNS provider so that we can clear the scanning queue of files submitted during the current outage.
Posted Sep 19, 2022 - 17:51 UTC
Identified
Our engineers have traced the cause of the issue to an ongoing incident that our DNS provider is experiencing. We will continue to monitor these services and provide an update as soon as possible.
Posted Sep 19, 2022 - 16:39 UTC
Investigating
We have received reports indicating that MetaDefender Cloud - Multiscanning is experiencing issues. Our team is investigating and will provide an update as soon as possible.
Posted Sep 19, 2022 - 16:31 UTC
This incident affected: MetaDefender Cloud - US and Asia (API - Multiscanning) and MetaDefender Cloud - Europe (API - Multiscanning).