MetaDefender Cloud - US and EU Multiscanning Outage/Degraded Performace
Incident Report for OPSWAT Services
Resolved
All services have been fully restored from our DNS provider, no further action needed and services for MetaDefender Cloud - Multiscanning have returned to normal operation. Thank you.
Posted Aug 23, 2022 - 20:27 UTC
Monitoring
Services with our DNS provider have become operational, and MetaDefender Cloud - Multiscanning services have began to stabilize. OPSWAT will continue to monitor services to ensure operability. Services are operational and normal operations may continue. Thank you for your patience.
Posted Aug 23, 2022 - 19:59 UTC
Identified
We have identified the issue and are currently working to mitigate any issues being experienced with MetaDefender Cloud - Multiscanning US and EU, we fully appreciate your patience and we apologize for any inconvenience. Thank you!
Posted Aug 23, 2022 - 18:52 UTC
Update
We are continuing to investigate this issue.
Posted Aug 23, 2022 - 17:53 UTC
Investigating
We have identified an issue with our DNS provider, MetaDefender Cloud - Multiscanning is experiencing intermittent issues.
Our team is investigating and will provide an update as soon as possible. Thank you for your patience.
Posted Aug 23, 2022 - 17:52 UTC
This incident affected: MetaDefender Cloud - Europe (API - Multiscanning) and MetaDefender Cloud - US, Pacific Area, Asia (API - Multiscanning).