MetaAccess-US and EU partial outage

Incident Report for OPSWAT Services

Resolved

MetaAccess console access has been restored.
Posted Oct 28, 2021 - 14:13 UTC

Update

Customer devices are not effected by this outage.
Posted Oct 28, 2021 - 13:49 UTC

Identified

We have identified that this is an issue with logging into the MetaAccess console for administrators. We will update once we have found a resolution.
Posted Oct 28, 2021 - 13:42 UTC

Investigating

We have received reports indicating that MetaAccess-US and EU are experiencing issues.
Our team is investigating and will provide an update as soon as possible.
Posted Oct 28, 2021 - 13:09 UTC
This incident affected: MetaDefender IT-OT Access (MetaDefender IT-OT Access - US (gears.opswat.com), MetaDefender IT-OT Access - Europe (gears-eu.opswat.com)).
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