The incident has been resolved, you may continue to use services as normal.
Posted Jan 19, 2023 - 19:23 UTC
Monitoring
The issue with our DNS Provider has been resolved, however we will continue to monitor MetaDefender Cloud - US/EU Multiscanning services to ensure stability and that no other issues arise. We thank you for your patience.
Posted Jan 19, 2023 - 17:55 UTC
Identified
We have identified that our DNS Provider is experiencing some issues, which is affecting our services on MetaDefender Cloud Multiscanning US/EU region. Some scans are intermittently working but will be partially unavailable at times until the issue has been resolved at our DNS provider. We appreciate your patience and will provide an update shortly when services have been fully restored.
Posted Jan 19, 2023 - 17:07 UTC
Investigating
We have received reports indicating that our DNS provider is having some issues and is affecting MetaDefender Cloud - Multiscanning. Our team is investigating and will provide an update as soon as possible.
Posted Jan 19, 2023 - 16:52 UTC
This incident affected: MetaDefender Cloud - US and Asia (API - Multiscanning) and MetaDefender Cloud - Europe (API - Multiscanning).