MetaDefender Cloud - [all regions] [Multiscanning] Outage/Degraded Performance
Incident Report for OPSWAT Services
This incident has been resolved.
Posted Aug 03, 2023 - 05:06 UTC
A fix has been implemented and we are monitoring the results.
Posted Aug 03, 2023 - 05:05 UTC
Dear valued customer,

Our DNS third-party provider had an incident, which requires us to take necessary actions to avoid any service disruptions.

To ensure that our services remain available during this incident, we will be performing some necessary updates and changes. As a result, you may experience some degraded performance in MetaDefender Cloud services. However, we will do everything we can to keep these disruptions to a minimum.

We will keep you updated throughout the process and let you know once the fix is complete. We appreciate your patience and understanding during this time.

Best regards,
Posted Aug 03, 2023 - 04:28 UTC
This incident affected: MetaDefender Cloud - Australia (API - Multiscanning), MetaDefender Cloud - Canada (API - Multiscanning), MetaDefender Cloud - US and Asia (API - Multiscanning), and MetaDefender Cloud - Europe (API - Multiscanning).