The incident has been resolved, all services have been restored at the DNS provider. Thank you for your patience.
Posted Dec 08, 2022 - 23:57 UTC
Monitoring
The issue that has been experienced with our DNS provider has shown to be restored, it is still possible that some of the services are still under maintenance on the DNS provider side. We will continue to monitor services and ensure that services are functioning fully before fully marking the incident as resolved. Thank you for your patience.
Posted Dec 08, 2022 - 23:37 UTC
Identified
The current issue with MetaDefender Cloud - Multiscanning for both EU and US is due to an issue being experienced by our DNS provider. We will continue to work to restore services as soon as possible. We are sorry for any inconvenience this may be causing.
Posted Dec 08, 2022 - 23:33 UTC
Investigating
We have received reports indicating that MetaDefender Cloud -Multiscanning US and EU are experiencing issues. Our team is investigating and will provide an update as soon as possible.
Posted Dec 08, 2022 - 23:22 UTC
This incident affected: MetaDefender Cloud - US, Pacific Area, Asia (API - Multiscanning).