AI Chatbot outstage

Incident Report for OPSWAT Services

Resolved

On October 20th, at approximately 2:30 PM, the AI Chatbot provider (Botpress) experienced a service interruption caused by AWS infrastructure outage.
This disruption impacted the availability and performance of the AI Chatbot. The provider restored and recovered by 4:12 PM on the same day.
Posted Oct 21, 2025 - 07:30 UTC